Terms & Conditions
XPRESSYOUR.COM LTD – TERMS AND CONDITIONS OF SERVICE
The Customer's attention is drawn to the Clauses hereof which exclude or limit the Company's liability and those that require the Customer to indemnify the Company in certain circumstances.
DEFINITIONS AND APPLICATION
1 In these Conditions:- "Company" is XpressYour.com Ltd, also referred to as Xpress your.com "Person" Includes persons or any Body or Bodies Corporate. "The Owner" Means the Owner of the goods (including any packaging, containers or equipment) to which any business concluded under these Conditions relates and any other person who is or may become interested in them. "Customer" or "Customers" Means any person at whose request or on whose behalf the Company undertakes any business or provides advice, information or services.
2(A) Subject to Sub-Paragraph (B) below, all and any activities of the Company in the course of business whether gratuitous or not are undertaken subject to these Conditions. (B) If any legislation is compulsorily applicable to any business undertaken, these Conditions shall, as regards such business, be read as subject to such legislation and nothing in these Conditions shall be construed as a surrender by the Company of any of its rights or immunities or as an increase of any of its responsibilities or liabilities under such legislation and if any part of these Conditions be repugnant to such legislation to any extent such part shall as regards such business be overridden to that extent and no further.
3 The Customer warrants that he is either the Owner or the authorised Agent of the Owner and also that he is accepting these Conditions not only for himself but also as Agent for and on behalf of the Owner.
THE COMPANY
4(A) Subject to Clauses 11 and 12 below, the Company shall be entitled to procure any or all of its services as an Agent or to provide those services as a Principal. (B) The Company shall on demand by the Customer provide evidence of any Contract entered into as Agent for the Customer. Insofar as the Company may be in default of this obligation, it shall be deemed to have contracted with the Customer as a Principal for the performance of the Customer's instructions.
5 When the Company contracts as a Principal for any services, it shall have full liberty a) to perform such services itself or b) to subcontract the whole or any part of such services to third parties (including the Company's own parent, subsidiary, or associated companies).
6 When the Company acts as an Agent on behalf of the Customer, the Company shall be entitled (and the Customer hereby expressly authorises the Company) to enter into all such Contracts on behalf of the Customer as may be necessary or desirable to fulfill the Customer's instructions and subject to the trading conditions of the parties with whom such contracts are made.
7 The Company reserves to itself a reasonable liberty as to the means, route and procedure to be followed in the handling, storage and transportation of goods.
8(A) Subject to Sub-Clause (B) hereof, the Company shall have a general lien on all goods and documents relating to goods in its possession, custody or control for all sums due at any time from the Customer or Owner, and shall be entitled to sell or dispose of such goods or documents as Agent for and at the expense of the Customer and apply the proceeds in or towards the payment of such sums on 28 days notice in writing to the Customer. Upon accounting to the Customer for any balance remaining after payment of any sum due to the Company and the costs of sale or disposal the Company shall be discharged of any liability whatsoever in respect of the goods or documents.
9 The Company shall be entitled to retain and be paid all brokerages, commissions, allowances and other remunerations customarily retained by or paid to Freight Forwarders.
10(A) If delivery of the goods or any part thereof is not taken by the Customer, Consignee or Owner, at the time and place when and where the Company is entitled to call upon such person to take delivery thereof, the Company shall be entitled to store the goods or any part thereof at the sole risk of the Customer, whereupon the liability of the Company in respect of the goods or that part thereof stored as aforesaid shall wholly cease and the cost of such storage if paid for or payable by the Company or any Agent or Sub-Contractor of the Company shall forthwith upon demand be paid by the Customer to the Company.
(B) The Company shall be entitled at the expense of the Customer to dispose of (by sale or otherwise as may be reasonable in all the circumstances):-
(i) on 28 days notice in writing to the Customer, or (where the Customer cannot be traced and reasonable efforts have been made to contact any parties who may reasonably be supposed by the Company to have any interest in the goods) without notice, any goods which have been held by the Company for 90 days and which cannot be delivered as instructed; and
(ii) without prior notice, goods which have perished, deteriorated or altered or are in immediate prospect of doing so in a manner which has caused or may reasonably be expected to cause loss or damage to the Company or Third Parties or to contravene any applicable laws or regulations.
11(A) Except under special arrangements previously made and agreed in writing or under the terms of a printed document signed by the Company, any instructions relating to the delivery or release of goods in specified circumstances only, such as (but without prejudice to the generality of this Clause) against payment or against surrender of a particular document, are accepted by the Company where the Company has to engage third parties to effect compliance with the instructions, only as Agents for the Customer.
(B) The Company shall not be under any liability in respect of such arrangements as are referred to under Sub-Clause (A) hereof save where such arrangements are made in writing.
(C) In any event, the Company's liability in respect of the performance or arranging the performance of such instructions shall not exceed the limits set out in Clause 26(A) (ii) of these Conditions.
12 Advice and information, in whatever form it may be given, is provided by the Company for the Customer only and the Customer shall not pass such advice or information to any Third Party without the Company's written agreement. The Customer shall indemnify the Company against all loss and damage suffered as a consequence of any breach of this Condition by the Customer.
13(A) The Company will not accept or deal with bullion, coin, precious stones, jewellery, valuables, antiques, pictures, human remains, livestock, pets or plants. Should any Customer nevertheless deliver any such goods to the Company or cause the Company to handle or deal with any such goods the Company shall be under no liability whatsoever for or in connection with such goods howsoever arising.
(B) The Company may at any time waive its rights and exemptions from liability under Sub-Clause (A) above in respect of any one or more of the categories of goods mentioned herein or of any part of any category. If such waiver is not in writing, the onus of proving such waiver shall be on the Customer.
14 Except following instructions previously received in writing and accepted by the Company, the Company will not accept or deal with goods of a dangerous or damaging nature, nor with goods likely to harbour or encourage vermin or other pests, nor with goods liable to taint or affect other goods. If such goods are accepted pursuant to a special arrangement and then in the opinion of the Company they constitute a risk to other goods, property, life or health, the Company shall where reasonably practicable contact the Customer, but reserves the right at the expense of the Customer to remove or otherwise deal with the goods.
15 Where there is a choice of rates according to the extent or degree of the liability assumed by carriers, warehousemen or others, no declaration of value where optional will be made except under special arrangements previously made in writing.
THE CUSTOMER
16 The Customer warrants:
(A) that the description and particulars of any goods furnished by or on behalf of the Customer are full and accurate.
(B) that all goods have been properly and sufficiently prepared, packed, stowed, labelled and/or marked, and that the preparation, packing, stowage, labelling and marking are appropriate to any operations or transactions affecting the goods and the characteristics of the goods.
(C) that where the Company receives the goods from the Customer already stowed in the carton specifically constructed for the carriage of goods by land, sea or air (each hereafter individually referred to as "the transport unit" ), the transport unit is in good condition, and is suitable for the carriage to the intended destination of the goods loaded therein or thereon.
17 Should the Customer otherwise than under special arrangements previously made in writing as set out in Clause 14 above deliver to the Company or cause the Company to deal with or handle goods of a dangerous or damaging nature, or goods likely to harbour or encourage vermin or other pests, or goods liable to taint or affect other goods, he shall be liable for all loss or damage arising in connection with such goods and shall indemnify the Company against all penalties, claims, damages, costs and expenses whatsoever arising in connection therewith, and the goods may be dealt with in such manner as the Company or any other person in whose custody they may be at any relevant time shall think fit.
18 The Customer undertakes that no claim shall be made against any Director, Servant, or Employee of the Company that imposes or attempts to impose upon them any liability in connection with any services that are the subject of these Conditions and if any such claim should nevertheless be made, to indemnify the Company against all consequences thereof.
19 The Customer shall save harmless and keep the Company indemnified from and against:-
(A) All liability, loss, damage, costs and expenses whatsoever (including without prejudice to the generality of the foregoing, all duties, taxes, imposts, levies, deposits and outlays of whatsoever nature levied by any authority in relation to the goods) arising out of the Company acting in accordance with the Customer's instructions or arising from any breach by the Customer of any Warranty contained in these Conditions or from the negligence of the Customer, and
(B) Without derogation from Sub-Clause (A) above, any liability assumed or incurred by the Company when by reason of carrying out the Customer's instructions the Company has reasonably become liable or may become liable to any other party, and
(C) All claims, costs and demands whatsoever and by whomsoever made or preferred in excess of the liability of the Company under the terms of these Conditions regardless whether such claims, costs and demands arise from or in connection with the negligence or breach of duty of the Company, its Servants, Sub-Contractors or Agents, and
(D) Any claims of a General Average nature which may be made on the Company.
20(A) The Customer shall pay to the Company in cash or as otherwise agreed all sums immediately when due without reduction or deferment on account of any claim, counterclaim or set-off.
(B) In respect of all sums which are overdue, the Customer shall be liable to pay to the Company interest calculated at 3% above the prevailing Base Rate of the London clearing banks.
21 Despite the acceptance by the Company of instructions to collect freight, duties, charges or other expenses from the Consignee or any other person the Customer shall remain responsible for such freight, duties, charges or expenses on receipt of evidence of proper demand and in the absence of evidence of payment (for whatever reason) by such Consignee or other person when due.
22 Where liability for General Average arises in connection with the goods, the Customer shall promptly provide security to the Company or to any other party designated by the Company in a form acceptable to the Company.
LIABILITY AND LIMITATION
23 The Company shall perform its duties with a reasonable degree of care, diligence, skill and judgement.
24 The Company shall be relieved of liability for any loss or damage if and to the extent that such loss or damage is caused by:-
(A) strike, lock-out, stoppage or restraint of labour, the consequences of which the Company is unable to avoid by the exercise of reasonable diligence;
(B) any cause or event which the Company is unable to avoid and the consequences whereof the Company is unable to prevent by the exercise of reasonable diligence.
25 Except under special arrangements previously made in writing the Company accepts no responsibility for departure or arrival dates of goods.
26(A) Subject to clause 2(B) and 11(B) above and sub-clause (D) below the Company's liability howsoever arising and notwithstanding that the cause of loss or damage be unexplained shall not exceed £1000
(B) Subject to Clause 2(B) above, and Sub-Clause (D) below, the Company's liability for loss or damage as a result of failure to deliver or arrange delivery of goods in a reasonable time or (where there is a special arrangement under Clause 26) to adhere to agreed departure or arrival dates shall not in any circumstances whatever exceed a sum equal to twice the amount of the Company's charges in respect of the relevant transaction.
(C) Save in respect of such loss or damage as is referred to at Sub-Clause (B) and subject to Clause 2(B) above and Sub-Clause(D) below, the Company shall not in any circumstances whatsoever be liable for indirect or consequential loss such as (but not limited to) loss of profit, loss of market or the consequences of delay or deviation however caused.
(D) By special arrangement agreed in writing, the Company may accept liability in excess of the limits set out in Sub-Clauses (A) to (C) above upon the Customer agreeing to pay the Company's additional charges for accepting such increased liability. Details of the Company's additional charges will be provided upon request.
27(A) Any claim by the Customer against the Company arising in respect of any service provided for the Customer or which the Company has undertaken to provide shall be made in writing and notified to the Company within 7 days of the date upon which the Customer became or should have become aware of any event or occurrence alleged to give rise to such claim and any claim not made and notified as aforesaid shall be deemed to be waived and absolutely barred except where the Customer can show that it was impossible for him to comply with this Time Limit and that he has made the claim as soon as it was reasonably possible for him to do so.
(B) Notwithstanding the provisions of Sub-Paragraph (A) above the Company shall in any event be discharged of all liability whatsoever howsoever arising in respect of any service provided for the Customer or which the Company has undertaken to provide unless suit be brought and written notice thereof given to the Company within nine months from the date of the event or occurrence alleged to give rise to a cause of action against the Company.
JURISDICTION AND LAW
28 These Conditions and any act or contract to which they apply shall be governed by English Law and any dispute arising out of any act or contract to which these Conditions apply shall be subject to the exclusive jurisdiction of the English Courts.
The Company reserves the right to pass on to it's customers charges received in relation to taxes or customs duties levied against each, and all, items delivered on behalf of the customer, for whatever reason, and wherever any breach of terms is made, in any event, by the customer. Customers accept these charges from The Company whenever they enter into a contract to deliver any items, as requested by the customer. These terms also apply to retrospective charges.
WEIGHT ALLOWANCES
Dependent on service level selected all custom carriers delivered within the EU are priced based on a maximum of 30 kilos (Xpress Service) or 22 kilos (Xpress Overnight Service). The Company will make it clear at time of booking and confirm again in writing (by email) before travel the weight limit applicable to the level of service selected. Any carton weighing in excess of the agreed kilos will incur an excess charge of up to £10 per kilo or part thereof. Delivery may also be delayed.
POWER OF ATTORNEY
Where the Customer undertakes to have items delivered they automatically provide Power Of Attorney to The Company upon acceptance of these terms and conditions and when entering into a contract with the company to provide services.
INCORRECT INFORMATION
Where the Customer supplies any and all information for the collection and/or delivery of items they shall indemnify the company for non-delivery of consignments due to:
A) Incorrect information such as delivery/pick up details.
B) Persons not present at specified addresses for the collection of, or, to receive goods
ACTS OF GOD
The Customer also indemnifies The Company against all costs involved or incurred through Acts Of God.
CANCELLATION, AMENDEMENTS and REFUNDS
Once a booking has been made and accepted The Company will incur costs for materials, and will order pick up and delivery services with our couriers. We will however accept cancellation, collection and delivery amendments once a booking has been made, subject to a fee of £15.00 to cover administrative charges for all destinations where a minimum of 7 days notice is given by the client. In the event of cancellation The Company will issue a refund equivalent to the booking price less the £15.00 administration fee by the same method as the original payment. The Company reserves the right to terminate any booking prior to the actual collection date if circumstances occur whereby delivery will not be possible due to amendments to any countries import requirements which would entail delays or potential delays or failure to complete a door to door delivery. If such instances occur, re-imbursement of charges shall be issued to the client's credit card accordingly, in full.
LOST OR DAMAGED GOODS
The Company strongly recommend that clients take out suitable travel insurance that will cover them for costs associated with unforeseen cancellation of their travel plans, delays in transit, and loss or damage of goods. In the event of delays in transit/loss or damage Customers should claim on their travel insurance in the first instance. Should Customers travel insurance not re-imburse applicable losses in full The Company provides protection cover designed to cover such losses.
Protection cover is provided by The Company as part of each booking, and is designed to protect Customers during the times their goods are in transit by The Company.
Customer consignments shall be protected up to a value of £1000.00 for loss or damage arising through provision of services by the company from the time of verified collection to the time of verified delivery only. All claims must be made in writing to XpressYour.com Ltd (email accepted) within 7 days of any occurrence. Any claims outside this period will not be accepted.
Protection Cover Definitions
GOLD - We will collect your baggage from your nominated pick up point and deliver it to your hotel or resort (provided full postcode is supplied). In the unlikely event that your baggage is lost or damaged in the course of transit to or from your holiday destination we will provide up to £1,000 towards replacement.
PLATINUM - We will collect your baggage from your nominated pick up point and deliver it to your hotel or resort (provided full postcode is supplied). In the unlikely event that your baggage is lost or damaged in the course of transit to or from your holiday destination, we will provide up to £5,000 towards replacement. Should your baggage be delayed in transit to your destination you are entitled to hire essential equipment up to £200 in value in order to continue your holiday until we deliver. Your travel insurance may cover you in these circumstances and The Company's protection cover is designed to make up any shortfall in losses recovered by this method. In the case where more than 1 set of golf clubs or skis are carried in a single custom carton, compensation for equipment hire will be restricted to 2 sets maximum. Equipment hired must be of a similar standard to that carried.
RESTRICTED ITEMS
Any items packed in the custom carrier that breaches our 'restricted items' conditions (listed in the restricted Items available on the bookings page) that incur additional charges of taxes or duties, or sustain damage in transit, will be the sole responsibility of the Customer and The Company reserves the right to seek full re-imbursement from the Customer for all costs involved, including management fees. Restricted Items The following items are deemed unsuitable for shipment by our services, and are therefore restricted. Any of these items being sent may result in surcharges, delays or confiscation by authorities where appropriate. No transit cover or guarantees whatsoever will apply to these items. THESE ITEMS ARE SENT AT YOUR OWN RISK. * Articles of exceptional value (eg. works of art, antiques, precious stones, gold and silver) Glass / Crystal / Ceramic / Porcelain/ Plaster / Marble / China / Stone / Resin - (or any item containing these materials) Cameras * Perishable goods * Plants / Seeds / Flowers, Gifts of any kind (regardless of any packing)
CUSTOMS/SECURITY CHECKS
Wherever Customs/Security officials, of any destination, check any items being delivered, The Company will make every attempt to ensure that luggage is delivered as per the requested delivery date. However if such instances do occur, the client, by agreeing to our terms and conditions, accepts that delays may occur, and that they will not receive compensation, or discounted rates, where such instances do occur.
LUGGAGE IDENTITY AND DESCRIPTION
The Company's appointed carrier will provide carrier labels to be attached to each piece of luggage for the collection and delivery of such items, however, in each instance, the client will remain responsible for ensuring that each carton is clearly identified with contact/delivery details including full contact address, postal/zip codes and contact telephone details. Any items not clearly identified may result in delayed delivery of such items. In addition any incorrect OR inaccurate descriptions may result in refusal to accept the items for carriage, by the collecting agent. In all such instances any additional charges incurred will be the responsibility of the client, and all charges must be settled in full, prior to re-collection.
LUGGAGE COLLECTION/DELIVERY ACCESS
All items being collected MUST be able to be lifted by one person. Access to multi-storey buildings must be via a lift/elevator. Any items deemed too heavy or large by the collecting agent may result in refusal to accept the goods for carriage. This would result in a delay of delivery and may incur additional charges, for which the client would be liable.
IMPOSSIBILITY OF PERFORMANCE
The Company and it's appointed carriers shall be relieved of their obligation to perform the Contract to the extent that the performance is prevented by failure of the Customer, fire, weather conditions, industrial dispute, labour disturbance or cause beyond the reasonable control of The Company or it's appointed carriers.