Frequently Asked Questions
Last Updated - April 2010
Q.) How does the service work and what can I carry?
A.) We transport your Luggage and Sportsgear from your home, office or other chosen address to your holiday destination, whether it be a Golf resort, Ski hotel, Cruise liner or just about anywhere else.
We carry your Suitcases or Travelbags, or for just £15.00 extra we will deliver out to you a custom carrier that is light yet very strong, complete with airbags.
We will carry up to 30 Kilograms in package. This is a lot of weight and as much as most people can reasonably carry. We suggest that you pack as tightly as possible, and in addition to your golf clubs, skis or snowboards etc include shoes, balls, helmets, poles, ski boots, clothes, towels etc. up to the 30 Kg limit. This pads out the carrier or travelbag more and hopefully allows you to check in online and travel Xpress Class, with hand luggage only!
Please Note - No Liquids or Electrical Items under any circumstances
When you book with us we also let you know when we will be picking your sportsgear up.
Q.) Is my baggage safe with you?
A.) Yes - our transport partners are some the largest in Europe.
Q.) What happens if my stuff doesn't turn up at my destination?
A.) We are extremely confident that they will. Our couriers have a more than 98% success rate of on-time, undamaged delivery. The fact is that you are more likely to have your baggage damaged or lost travelling by air.
Q.) What happens if my stuff is lost?
A.) In the extremely unlikely event that this happens you should initially claim on your travel insurance. we will assist with paperwork etc to support your claim. In the event your Travel Insurance does not cover your outlay our Protection Cover will ensure you are not out of pocket.
Q.) What happens if I am not in for the driver when he collects?
A.) We will send you email confirmations with your pick up details. If you have to be out for an emergency then please call the telephone number on your confirmation email and we will do our best to help and re-arrange the pick up. If you are simply not there when you said you would be then we cannot take responsibility - we will consider the booking to be cancelled. We will still have to pay our couriers in these circumstances so we cannot refund your booking fee.
Q.) What happens if I am not in when the driver delivers my stuff back to me?
A.) The driver will leave a card. You should contact the number provided and re-arrange delivery for another date.
Q.) What if I cannot wait in for a driver and I still want to use the Xpressyour.com service?
A.) Let us know, we can probably help. For instance we are building a network of Drop-Ship centre's across the UK. Staff at these centres will look after your stuff until it is picked up by our couriers and again until you pick everything up after it is delivered back. Your stuff remains under our protection cover while it is with our agents.
Q.) What should I do to be ready for the couriers when they are picking up my stuff?
A.) Just make sure everything is packed securely in your Travel Bag, Suitcase or Custom Carrier and it is sealed according to our emailed instructions. We will provide a bar-coded label with all your delivery information, but please write your name on the box in marker pen or similar so your hotel can identify which room you are in etc.
Q.) How will I know when my stuff has arrived at my destination?
A.) Xpressyour.com will text your mobile when your delivery is signed for at your destination.
Q.) What about the return journey?
A.) Pack everything in the same way you did for the outward journey. If you are staying on a hotel or apartment block please tell the management when your pick up day is and ask them to store the box in their baggage room ready for collection. The driver will pick it up.